Please read them carefully
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Complete PC Solutions Pty Ltd indicates your acceptance of these terms and conditions.
Complete PC Solutions Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Complete PC Solutions Pty Ltd is the service provider; it is also referred to as "CPS", "Complete PC Solutions ", "us" and "we".
Customer is the person or organisation who purchases or seeks services from CPS; it is also referred to as "you".
Placing order
• We do not ship to overseas at the moment.
• All orders placed are subject to confirmation and acceptance by Complete PC Solutions Pty Ltd, this includes the pre-paid orders, eg. Payment made by Direct Deposit, EFT, Visa, Master Card, Bank Card, Amex and Diners Club etc.
• Complete PC Solutions Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Complete PC Solutions, which must be received within seven days of the price increase notification.
• To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted. Other ordering methods include E-mailing our sales or submitting order by fax. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.
• Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed, which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
• Picking up orders from CPS Office. Customers are asked to wait for a confirmation e-mail from CPS in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed. Delays may occur if this pick-up procedure is not followed.
• Any attempt to cancel an order must be made as soon as possible and before order is dispatched. Cancellation attempts can not be made after the dispatching of the order.
• Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.
• Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
• Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Payment
• For on-line orders, accepted payments include credit cards (Visa/ Master card/Bankcard/Amex/Diners Club), direct deposit, EFT, credit account or COD. Payment can also be made for on-line orders by sending us a cheque or money order.
• Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc.
• For pick up order, payment can be made by accepted credit cards, credit account, FTPOS, direct bank deposit, cash, money order, cheque (this must be approved by CPS and appropriate identification provided). Direct deposit and EFT requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
• Please make your cheque or money order payable to: Complete PC Solutions Pty Ltd
• There is no additional charge for Visa/Master Card/Bankcard/ Amex/Diners Club payments. We do not charge your credit card until the goods are ready to be shipped or picked up.
• Complete PC Solutions offers a COD delivery service for Melbourne customers. COD services within the Melbourne area is provided through courier service. Courier drivers only accept bank cheque, company cheque or cash payment to a certain amount. The drivers do not carry change so exact payment must be ready prior to the delivery. All customers wishing to use our COD service must abide by not only the terms and conditions of Complete PC Solutions, but also the terms and conditions as set by the delivering or holding company.
• When doing an EFT (Electronic Funds Transfer) or direct deposit into our account, please include the Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
• Our bank account details:
Bank: National Australia Bank
Account Name: Complete PC Solutions Pty Ltd
B.S.B. Number: 083 210
Account Number: 54093 3995
• The title of the goods supplied does not pass to the customer from CPS until the full amount is paid to Complete PC Solutions Pty Ltd.
Shipping
• We do not ship to PO Boxes.
• We do not ship to third party addresses unless that address is known and can be verified by Complete PC Solutions.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Complete PC Solutions will make every effort to deliver on time. However, we shall not be held liable for courier delay or lost shipment.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Tracking of order delivery
• When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.
Return and refund
• There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
• Returns for refund will only be accepted before order is dispatched. A restocking fee of 10% of the purchase price will be deducted for assembled system orders and specially ordered items. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
• Any incorrect, missing or damaged items received must be reported to Complete PC Solutions within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
• If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• CPS owns the title of any extra goods shipped with your order that have been dispatched in error.
Warranty claim
• All goods sold by CPS come with a two-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by CPS carry two years parts and labour warranty return to base. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty. Brand name computer systems and peripherals are covered by the manufacturers warranty.
• Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
• Manufacturers are responsible for the handling of most products' warranty processes. Warrantees for CPS systems will be provided by CPS.
• Warranty only covers the item(s) sold by CPS. Warranty does not cover any other equipment used in conjunction with the item(s) sold by CPS.
• CPS does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. All of the Brand Name monitors, printers, computers, notebooks etc are covered by direct manufacturer warranty.
• DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors, computers, laptops etc where the manufacturers have strict guidelines.
• Customers must request a RA (Return Authorisation) number prior to returning any merchandise to CPS. RA number is deemed effective for only 14 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA numbers are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
• A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by CPS to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. CPS also reserves the right to charge the labour cost for examining these goods where no fault was found.
• All warrantees are voided if returned product is found in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.
• CPS is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
• Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
• Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
• Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Complete PC Solutions. CPS is not responsible for any parcel missing in transit, on its return back to CPS.
• Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us
• We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. CPS is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
• If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, you should consider purchasing brand name equipment that has on-site warranty provided by the manufacturer.
Disclaimer
• Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
• Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
• Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
• Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
