Managed IT services and IT support are very important for any business. It’s not feasible for small businesses to have their own IT department, therefore these companies out-source their IT department to Complete PC Solutions at a fraction of the cost of having their own in house IT support staff. We provide Managed IT Services and our clients stay with us for years because once they receive our high level of quality service they find that they can’t go without it. Under a Managed IT Service agreement we ensure your company operates efficiently and effectively. So for a small monthly fee you will have an IT department which you can rely on.

A monthly service fee per computer/server is charged by Complete PC Solutions to cover any repairs or updates that are required during that month. Complete PC Solutions provides a maximum 4 hour response time to all its Managed IT service clients.

Listed below are our Managed IT Service packages:

Managed IT Service Agreement for Desktops/Laptops ($60.00/mth)
Managed IT Service Agreement for Thinclients ($25.00/mth)
Managed IT Service Agreement for Servers ($200.00/mth)
Managed IT Service Agreement for SBS/Exchange/SQL Servers ($250.00/mth)

* Discounts apply for quantities of 10+.

Complete PC Solutions have been a very professional team of experts who at all times respond to our call within the contract period. They have shown their expertise in the ability to resolve any problem that may occur therefore giving us the stability and confidence required to perform day-to-day operations.

Veronica, IT Manager, Phil Munday’s Panelworks, Melbourne

Managed IT Service packages:

Managed IT Service Agreement for Desktops/Laptops ($60.00/mth)

Maintenance for Desktops/Laptops provides you with complete peace of mind for only $1.97 per day, that your Desktops/Laptops will operate at their optimal performance. This will cover any repairs or updates that are required during the month for your Desktops/Laptops, with a 4 hour response time on all service calls.

Discounts apply for quantities of 10+.

This managed ITservice includes:

• Free technical IT support for software and hardware issues.
• If a Desktop/Laptop is purchase from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• Microsoft Security Patch / Updates Management
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line.

Supported OS’s: Windows 10 / Windows 11. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Desktops/Laptops

Managed IT Service Agreement for Thinclients ($25.00/mth)

Maintenance for Thinclients provides you with complete peace of mind for only 82 cents per day, that your Thinclient will always have a reliable connection with your Server. This will cover any repairs or updates that are required during the month for Thinclients, with a 4 hour response time on all service calls.

This managed IT service includes: 

• Free technical support for software and hardware issues.
• If the Thinclient is purchased from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line.

Supported OS’s: Windows 10, Windows 11 & Linux OS. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Thinclients>

Managed IT Service Agreement for Servers ($200.00/mth)

Maintenance for Servers provides you with complete peace of mind for only $6.57 per day, ensuring your Server will always operate efficiently and effectively. This will cover any repairs or updates that are required during the month for Servers, with a 4 hour response time on all service calls.

This managed IT service includes:

• Free technical support for software and hardware issues.
• If the server is purchased from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• Automated Microsoft Security Patch / Updates Management
• Daily Monitoring of Server Health and Backup System.
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line.

Supported OS’s: Windows 2012/ 2016 / 2019 / 2022 Server. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Servers

Managed IT Service Agreement for SQL Servers ($250.00/mth)

Maintenance for SQL Servers provides you with complete peace of mind for only $8.22 a day, ensuring your SQL Server will always operate efficiently and effectively. This will cover any repairs or updates that are required during that month, with a 4 hour response time on all service calls.

This service includes:

• Free technical IT support for software and hardware issues.
• If SQL Server is purchased from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• Automated Microsoft Security Patch / Updates Management
• Daily Monitoring of Server Health and Backup System.
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line

Supported OS’s: SQL Server 2008 / 2012/ 2014 / 2016 / 2017 / 2019. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Exchange/SQL Servers

We also offer businesses occasional on demand IT Support in Melbourne.

We would like to thank you for the efficiency, speed and quality of service you supply to the Springvale RSL. In the past 18 months that you have been looking after us, we have found that with the maintenance programme you have implemented, the incidence of break downs have been almost non existent and if there has been any problems your turn around time in responding has been invaluable to the operations of the club. We also thank you in your help in sourcing hardware and rental options for our business. We look forward to a long and harmonious relationship with Complete PC Solutions for all our computer needs.

Jenny Johnson, Asst. Manager, Springvale RSL, Melbourne